What is the "Fast Food" approach to Primary Care?

Have you ever sat in a medical clinic waiting room for over 45 minutes? Have you ever noticed that many times the support staff is rather cold or seem ambivalent about you or why you are there? When the doctor finally does see you does she seem like she is always in a hurry? Does she tell you she can only address two maybe three issues that you are having today? Have you noticed that the doctor may have only spent 10-15 minutes talking to you? During this time what did she exactly do when you told her about your health issues? Did she bother to look even up from her laptop and actually have a conversation with you? Did she only prescribe you some pills and tell you to lose some weight? Did she actually spend the time and explain to you why she was prescribing those pills or how to go about losing weight? Or did she hand you a pamphlet and send you on your way? Did the doctor seem to care about what issues you were dealing with or did she seem more concerned about maintaining her tight schedule?
This is what I like to call the “fast food” approach to managing your care. Honestly if the doctor did this it probably wasn’t her fault. Why would I say this? It is the current system of managed care that we live in today and how doctors are reimbursed that puts a lot of pressure on doctors. It was a tough call even for me if I can be totally honest. I had to make a decision. Was I going to treat my patients like herds of cattle or was I going to try and get to know them and build a relationship with them? If you haven’t been to Mandala then I can tell you that our focus has always been on not only making our patients healthy, but also building a relationship with them. In this day and age of primary care I can assure you it’s hard to do, but that’s what we try to do every day. Making decisions on how to manage your health is not easy. We try to make those decisions easier by making our office look and feel nothing like a medical clinic. If you are interested in looking into an entirely different approach to medicine then do not hesitate to call us for an appointment.

Dr. Shah, MD